Background
Our client is a manufacturing company with around 250 employees and for almost 20 years it has engaged EML on a retained basis to provide HR advice and support.
Problem
The nature of the clientโs work is low-skilled and very manual.ย Disciplinary issues are common, and whilst the HR Manager is confident to deal with the lower-level ones, they often need support with more complex situations, such as those involving disability or mental illness.
Solution
The client has a designated Client Manager at EML with whom it has developed a close working relationship over many years.ย The client routinely calls or emails the team whenever there is a difficult issue or just a need for a sounding board.ย EML knows the clientโs working environment inside out, and provides sound, pragmatic and commercially-focused advice which is tailored to its working environment.ย Where further support is needed, the client manager will go out on site and assist in person with a range of issues, including managing disciplinary, grievance and capability investigations.
Outcome
The client continues to expand its operation and with EMLโs ongoing support is confident to deal with any HR issues which may arise.
If you would like more information on any of the services described in this case study, please contact EML on 01942 727200 or email enquiries@employeemanagement.co.uk
