Background
Our client was a provider of specialist physiotherapy services.
Problem
A member of the senior management team identified that a team member was struggling with workplace relationships and had discussed feeling overwhelmed. During a one-to-one, the employee asked whether the company could provide some life skills coaching. This request followed a successful group coaching exercise the previous year, which had received excellent feedback.
Solution
EML delivered a programme of six one-to-one coaching sessions with a certified coach, underpinned by a DiSC behavioural profile to improve self-awareness and relationship management.
The process began with an initial meeting to understand the employeeโs challenges, identify growth areas and discuss how coaching could build confidence, resilience, and relationship skills.
A structured coaching plan was subsequently developed, incorporating both virtual and in-person sessions. With the employeeโs agreement, NLP (Neuro-Linguistic Programming) techniques were also introduced to support behavioural change and resilience.
Outcome
The client reported a clear improvement in the employeeโs workplace relationships and resilience following the 6 sessions. The employee gave overwhelmingly positive feedback and has said that they continue to apply the techniques learned in both their personal and professional life.
If you would like more information on any of the services described in this case study, please contact EML on 01942 727200 or email enquiries@employeemanagement.co.uk
