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exit interviews, employee experience, employee retention

The Power of Goodbye: Turning Exit Interviews into Strategic Insights

When an employee leaves an organisation, exit interviews are often seen as the final administrative step in the offboarding process. But in reality, they’re one of the most valuable tools an organisation has for understanding employee experience, workplace culture, and the true causes of staff turnover, ultimately improving employee retention. In this blog we discover how thoughtful exit interviews can uncover the real reasons behind staff turnover, reveal patterns in employee experience and inform employers with strategic insights for long-term

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4th November 2025
value of older employees

Too Old to Hire? Why Employers Should Value Experienced Talent

While young professionals entering the job market may possess the strong tech and digital skills suited to today’s modern workplace, experience remains one of the most valuable assets an organisation can bring on board. This article explores the unique value that older employees offer and why overlooking them can be a missed opportunity. The Value of Experience Employers are finding that young workers often lack the critical soft skills required for workplace collaboration and efficiency. Older employees, regardless of their

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28th October 2025
AI in HR

AI in HR: Friend or Foe for Employee Relations?

Artificial Intelligence (AI) is transforming workplaces at lightning speed and HR is no exception. From automating recruitment to streamlining performance management, AI promises efficiency. But what does it mean for employee relations? As a business owner or employer, finding the right balance between technology and human connection is critical to loyalty, culture and overall business performance. In this article we explore the advantages and potential drawbacks of AI in HR. The Friend AI can serve as a powerful tool for

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21st October 2025
sexual harassment, overhead comments

Overhearing Sexist Comments Can Be Harassment, Tribunal Rules

An employee who overheard colleagues making sexual remarks was the victim of harassment, a tribunal has ruled. The verdict comes in the case of a car sales executive who complained after repeatedly overhearing comments of a sexual nature, even though the comments were not directed at him. Key facts The Claimant was employed in a car dealership in April 2024 but was dismissed 3 weeks later. The tribunal heard how he was forced to listen to sexual comments and homophobic

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8th October 2025
5 Key HR Policies

5 Key HR Policies UK Employers Should Review Annually

Keeping up with fast-evolving legislation and workplace expectations is critical for every employer. Regularly reviewing and updating your HR policies helps maintain compliance, protect your organisation and build an inclusive workplace culture. In this article, we highlight 5 key HR policies UK employers should review annually to reduce legal risks and follow best practices. Discipline and Grievance Policies  Clear disciplinary and grievance policies are essential for managing conflict and reducing the risk of unfair dismissal claims. These policies should align

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29th September 2025
spike in sickness absence rates

The Sickness Absence Spike Employers Can’t Ignore!

The CIPD’s Health and Wellbeing at Work report supported by Simplyhealth, provides data and analysis on current health and wellbeing trends and practices in the workplace. The latest report has revealed worrying trends in sickness absence. In this article we have highlighted the key findings and measures employers could implement to help reduce sickness absence rates and maintain a healthy, productive workplace. Key findings of the report The report has revealed a spike in sickness absence, with mental ill-health a major contributing factor.

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22nd September 2025
health and safety inspector visit

How to Prepare for a Health & Safety Inspector Visit

Health and Safety Inspectors, from either the Health and Safety Executive (HSE) or your Local Authority (LA), may visit your workplace for several reasons. These include following up on a reportable incident, investigating a complaint (e.g. from a whistleblower or concerned member of the public), or as part of a routine or unannounced inspection. Being prepared for any inspector visit is key to managing the process both professionally and legally. This practical guide walks you through the steps businesses should

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15th September 2025
Employee onboarding

Employee Onboarding – A Guide to Success!

A well-structured onboarding program is one of the most valuable investments an organisation can make. A strong onboarding experience makes for a seamless transition to integrate new employees operationally and culturally. It is a strategic process designed to strengthen organisation culture, boost engagement, increase productivity and improve retention. This guide covers the onboarding essentials every employer should know. What is onboarding? Onboarding is the process of integrating new employees into an organisation’s culture and expectations. It bridges the gap between

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8th September 2025
employment tribunal whistleblowing claim

Cafe Worker Awarded £20k After Being Made to Work in the Cold

A former cafe worker at Whipped in Covent Garden has been awarded more than £20,000 after she was dismissed following her complaints about working in the cold. An Employment Tribunal heard how indoor temperatures in the cafe fell as low as 12°C during the winter when managers insisted on leaving the door open to encourage customers to come inside. Ms Ayad said she had to wear ‘three layers and a thermal vest’ to stay warm but was not allowed to

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28th August 2025
Disability discrimination

Workplace Disability Discrimination Disputes on the Rise

Recent data from the government’s Advisory, Conciliation and Arbitration Service (Acas), has revealed that approximately one in six workplace disputes now involve disability discrimination, a rise of 31% in the past year. Disability is one of nine protected characteristics under the Equality Act 2010. A person is considered disabled under that legislation if they have ‘a physical or mental impairment that has a ‘substantial’ and ‘long-term’ negative effect on your ability to do normal daily activities’. An increase in mental

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18th August 2025
Understanding Protected Characteristics in UK Employment Law

Understanding Protected Characteristics in UK Employment Law

The primary purpose of employment law is to provide a framework that promotes fairness and equality to provide a safe, inclusive, legally compliant workplace for employees. The Equality Act 2010 outlines the protected characteristics which form a key part of this framework to protect employees from discrimination, harassment and victimisation. Here we explain what the protected characteristics under UK employment law are, why they matter, and how businesses can ensure compliance to promote equality and prevent discrimination in the workplace.

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11th August 2025
maternity discrimination

New mum who claimed she was ‘laughed at’ for wanting her job back wins maternity discrimination case

An award-winning saleswoman claimed she was ‘laughed at’ by her new boss when she asked to return to her role after maternity leave. The claimant worked for Manchester based Bright HR in the web sales department and lost her job while on maternity leave in 2022. She claimed she was earning around £65,000 before taking maternity leave, and on her return was offered a role paying around £24,000. The tribunal heard that in May 2002, the claimant attended the company’s

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5th August 2025
What to Include in an Employee Handbook

What to include in an Employee Handbook: HR Essentials for 2025

Whilst not an absolute legal requirement, a well-structured employee handbook plays a critical role in building a compliant and productive workplace. It should outline key policies, standards and procedures, and provide consistent and accessible guidance for employees. Although an employee handbook should be tailored to the employer’s particular business and requirements, the following is a list of sections which should definitely feature: Disciplinary and Grievance Procedures Clear procedures should be included for handling disciplinary issues and grievances which comply with

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30th July 2025
bridging the soft skills gap

Making the Jump from Education to Work – A Growing Challenge for Employers!

Employers are encountering a surprising problem – a lack of essential soft skills in young workers, which is having a negative impact on workforce dynamics and productivity. Many school and college leavers are under-prepared for the journey from education to the workplace, and in particular for the significant change in approach and behaviour that is expected. Employers sometimes assume young workers understand office etiquette, whether it’s knowing how to communicate with colleagues, manage their time effectively, or handle sensitive topics like

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24th July 2025
wooden gavel and books

The Employment Rights Bill Roadmap Explained – Key Points Employers Need to Know

The government’s ‘Plan to Make Work Pay’ introduced wide-ranging changes to employment law in a bid to tackle low pay and working conditions and enhance employment rights. The Employment Rights Bill (ERB) includes key reforms such as extending protection from unfair dismissal from day one of employment, changes to Statutory Sick Pay (SSP) and a ban on fire and re-hire practices. On 1 July 2025, the government published a roadmap outlining the planned timeline for consultations, amendments, and enforcement of

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17th July 2025