Event Description

Conflict in the workplace is unavoidable, everyone has experienced it to some degree.

Some conflict can be positive and constructive, if handled appropriately, but without the right process and structure in place it often ends up being damaging and destructive to an organisation. Mediation can be used at any stage in the conflict situation to try and get the working relationship back on track.

When disputes occur, it will almost always result in a stressful and unpleasant working environment for the people involved and colleagues who have to work alongside them. When concerns are not dealt with effectively, they can escalate to much more serious problems such as stress-related absenteeism, grievances and even tribunal claims.

It is estimated that workplace conflict in the UK costs £28.5 billion annually, an average of £1,000 per employee! Around 10 million employees experience conflict in the workplace each year, with more than half reporting stress, anxiety or depression as a result.

The Court of Appeal in Churchill v Merthyr Tydil County Borough Council in November 2023 reiterated the importance of exploring alternative dispute resolution mechanisms whenever possible. No Court or Tribunal will thank the parties for bringing in a case, at the cost of public expenditure, which could have been resolved by taking appropriate, early, alternative steps to litigation.

With that in mind, come along to our FREE virtual classroom on Tuesday, 21 October 2025 at 10:00am with EML’s accredited mediation consultant, Isabelle Shankar.

What we will cover

Learn how mediation services can facilitate conflict resolution quickly and cost-effectively. Here’s what we will cover:

• What is mediation and when to use it?
• How does mediation work?
• What outcomes can I expect?
• What are the benefits of mediation?
• Why choose mediation?
• Including mediation as part of your policy on handling disputes at work

Who is it for?

This is a fantastic developmental opportunity for any HR professional or manager seeking to understand how to repair working relationships to the satisfaction of all parties concerned, or anyone looking for support and clarity with regard to conflict resolution outside of formal proceedings.

Register your FREE place via Eventbrite.

* Registered delegates will be reviewed prior to the event and we reserve the right to make a final decision on their attendance.