The pressure that businesses are under to perform better than their competitors is relentless. As this pressure mounts it is imperative that businesses make the most of the people they have in the organisation to make a distinction and ensure some competitive advantage. The quality and focus of the leaders in the organisation will determine how much advantage their people bring.

During this workshop the participants will:

• Understand the link between leadership behaviour and business results
  
  
• Understand how their leadership impacts on their staff
  
  
• Understand a range of approaches to leading people effectively
  
  
• Examine the 3E Leadership model of delivering change and results
  
  
• Explore leadership in their own organisation and its impact on business

When new teams are formed there is always a period of getting up to speed and developing the understanding and relationships required to perform at their best. In fact teams also have times when their performance needs to be enhanced in order to deal with changing circumstances or restructured responsibilities. Effective team working can be accelerated by a business focused workshop examining how the team functions and the challenges it needs to meet.

The common elements that make this programme successful are:

• The team is a real or new team in the sponsor organisation
  
  
• The workshop is focused on delivering a real tangible improvement to the business
  
  
• The event is designed to enhance their understanding of high performance teamwork

Managing performance is the responsibility of everyone who manages others in the workplace. However it is one of the most misunderstood and poorly practised elements of people management. This programme will make performance management a routine element of the manager's role and something that they both understand the importance of and have the skills to improve. The programme will be designed to reflect the nature of the sponsoring organisation's business and therefore use realistic and pragmatic cases and examples.

During the course of this workshop, delegates will:

• Understand whose responsibility managing performance is
  
  
• Understand the link between clear goals, feedback and personal performance
  
  
• Be able to create, agree and set appropriate goals for individuals in their business
  
  
• Be able to use models of coaching for performance issues and development of talent
  
  
• Understand the process for managing performance and the law

Most organisations now work across geographical and cultural boundaries and the concept of valuing diversity needs to be implicit in every dimension of the organisation. This one-day workshop is designed to increase managers' understanding of the business benefits of diversity, to encourage them to examine their own perceptions and to help them to identify ways in which they can put valuing diversity into practice.

During the course of this workshop, delegates will cover:

• The meaning of Diversity
  
  
• The benefits of Diversity to the organisation - the business case
  
  
• The nature of stereotypes and why they are damaging
  
  
• Behaviours in the workplace
  
  
• Discrimination and harassment
  
  
• The role of the manager in Valuing Diversity

The Employment Equality (Age) Regulations 2006 came into force in October 2006.

The implications for employers are far reaching and managers need to have a full understanding of how to recognise and prevent age discrimination in the workplace.

The course covers key areas including:

• The legal framework
  
  
• Meaning and types of discrimination
  
  
• Implications of the legislation in relation to recruitment, terms and conditions of employment, dismissals and retirement

The employee appraisal is one of the most important functions of management - and yet it is also almost universally dreaded by managers and employees alike. It can be made easier for both parties if the manager guides discussion skillfully, thereby creating an atmosphere of trust and honesty. This workshop looks at some of the common problems the appraiser encounters in the course of the appraisal interview and offers positive and practical behaviour models for dealing with the difficult stages of handling poor performance issues.

Topics covered include:

• Providing an understanding of the appraisal process
  
  
• Methods to develop skills to manage the appraisal process effectively
  
  
• Using appraisal as a tool to motivate and develop staff
  
  
• Using behaviour models for dealing with problem situations

Current employment legislation has a far-reaching impact on the management of people in all organisations. Uninformed decisions damage employee relations, lead to expensive mistakes, costly employment tribunal cases or unwelcome and damaging publicity. A broad-based understanding of the principles and practical applications of employment law and the way it is applied by employment tribunals, is therefore essential for those persons responsible for taking disciplinary decisions or responding to employee grievances.

During the course of this workshop, delegates will:

• Understand the nature of a Contract of Employment
  
  
• Have an awareness of dismissal legislation and qualification criteria
  
  
• Understand the meaning of "dismissal" and the fair reasons for dismissal
  
  
• Understand the test of fairness as applied by tribunals
  
  
• Understand tribunal procedures and awards
  
  
• Understand the types of discrimination
  
  
• Recognise the issues involved with handling grievances
  
  
• Learn how to deal confidently with basic employment issues
  
  
• Gain an appreciation of future developments

Many employers still struggle to manage employees who are either disruptive or have poor performance issues, resulting in organisations finding themselves facing Employment Tribunal claims unnecessarily.

To support you and your managers in handling issues of conduct, capability or incapacity, thus helping to prevent or defend potentially expensive tribunal claims, we have developed this practical workshop to develop the skills necessary to manage the disciplinary and grievance process.

During the course of this workshop, delegates will cover:

• The concept of discipline and purpose of the disciplinary procedure
  
  
• The legal framework within which workplace discipline must operate
  
  
• The role of management in the disciplinary process
  
  
• ACAS Code of Practice
  
  
• Basic awareness of the tribunal process

During practical sessions delegates will gain experience of:

• Undertaking disciplinary or grievance investigations
  
  
• Preparing for disciplinary and appeal hearings
  
  
• Conducting disciplinary and appeal hearings

With case studies including:

• Suspicion of Theft
  
  
• Intimidating and Disruptive Behaviour
  
  
• Poor Performance
  
  
• Inappropriate Behaviour
  
  
• Absence Management

We have developed this practical workshop as an introduction to management and supervisory skills. It is designed to support you and your managers to develop an effective team and effectively handle issues of conduct or performance.

During the course of this workshop, delegates will cover:

• The role of the Supervisor
  
  
• Effective Leadership
  
  
• Setting and maintaining standards
  
  
• Effective application of policies and procedures

During practical sessions delegates will gain experience of:

• Managing and motivating
  
  
• Getting results through others
  
  
• Understanding the principles and stages within the disciplinary procedure
  
  
• Understanding the principles and stages within the grievance procedure
  
  
• Using the procedure to deal with poor attendance and timekeeping, unsatisfactory performance or conduct etc.

This programme provides those with Health and Safety responsibilities with information to help develop a safety culture in the workplace in order to prevent accidents, maintain a healthy workforce and comply with legal responsibilities.

Topics covered include:

• Relevant Health and Safety legislation and the consequences of non-compliance
  
  
• Responsibilities of directors, managers, supervisors and individual employees
  
  
• Identification of hazards
  
  
• Developing safe working practices
  
  
• Developing and implementing a Health and Safety programme

This programme provides guidance on day-to-day issues and emphasises the importance of effective supervision.

Course content includes:

Accidents - definition, cost, causes and prevention

• Management responsibilities
  
  
• Employees duties
  
  
• Health and Safety policies

Health and Safety Legislation

• Legislation
  
  
• Competent persons
  
  
• Monitoring

This practical course helps delegates to become competent in understanding risk assessments and provides a positive method of conducting suitable and sufficient risk assessments.

Course content includes:

• Why assess risks?
  
  
• Introduction to relevant legislation
  
  
• Managing Health and Safety
  
  
• Principles of Risk Assessment
  
  
• Practical risk assessments
  
  - General
  - COSHH
  - Fire
  
  
• Case studies

This course aims to reduce the risks of manual handling injuries to employees. Very practical in nature, it offers guidance and help on specific materials movement problems.

Course content includes:

• The process of manual handling in the workplace
  
  
• Manual handling injuries and the activities which cause them
  
  
• Manual handling assessment and control options
  
  
• Responsibilities under the Manual Handling Operations Regulations 1992
  
  
• Effective lifting techniques

This programme provides an understanding of legislative requirements and practical guidance on how they should be applied in the workplace.

Course content includes:

• Background to legislation
  
  
• Accident statistics
  
  
• Legal framework
  
  
• Definition of work at height
  
  
• Key requirements of the legislation

We offer a number of ITSSAR (Independent Training Standards Scheme and Register) accredited fork truck training courses, from a complete introductory course for novice drivers to a 1 day refresher for the more experienced.

Our trainers can deliver accredited training at customer's premises anywhere in the UK (including weekends) at very competitive prices. This has the benefit of staff being trained on the actual equipment they will be using at times least likely to disrupt the business.

Our registered instructors will provide delegates with the knowledge and practical skills necessary to safely operate a fork truck. We use the latest training techniques, combining theory and practical exercises, leading to testing and a nationally accredited certificate of competency.

Tel: 01942 727 200 | Fax: 01942 727 225
email: eml@employeemanagement.co.uk
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